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Our Agreements

  1. THIS LICENSE AGREEMENT (HEREINAFTER AGREEMENT) IS AN AGREEMENT BETWEEN YOU (THE PERSON OR COMPANY WHO IS BEING LICENSED TO USE THE SOFTWARE OR DOCUMENTATION) AND VISUALWEBS SPAIN (HEREINAFTER WE/US/OUR). THE AGREEMENT APPLIES TO ALL PRODUCTS/SOFTWARE/SCRIPTS/SERVICES YOU PURCHASE FROM US.

    1. By purchasing the Software you acknowledge that you have read this Agreement, and that you agree to the content of the Agreement and its terms, and agree to use the Software in compliance with this Agreement.
    2. The Agreement comes into legal force at the moment when you order our Software from our site or receive it through email or on data medium at the our discretion.
    3. We are the copyright holder of the Software. The Software or a portion of it is a copyrightable matter and is liable to protection by the law. Any activity that infringes terms of this Agreement violates copyright law and will be prosecuted according to the current law. We reserve the right to revoke the license of any user who is holding an invalid license.
    4. This Agreement gives you the right to use only one copy of the Software on one Magento installation solely for your own personal or business use, subject to all other terms of this Agreement. A separate License should be purchased for each new Software installation. Any distribution of the Software without our consent, including noncommercial distribution is regarded as violation of this Agreement and entails liability, according to the current law.
    5. You may not use any part of the code in whole or part in any other software or product or website.
    6. You may not give, sell, distribute, sub-license, rent, lease or lend any portion of the Software or Documentation to anyone. You may not place the Software on a server so that it is accessible via a public network such as the Internet for distribution purposes.
    7. You are bound to preserve the copyright information intact, this includes the text/link at bottom.
    8. We reserve the right to publish a selected list of users of our Software.
    9. We will not be liable to you for any damages (including any loss of profits/saving, or incidental or consequential) caused to you, your information and your business arising out of the use or inability to use this Software.
    10. We are not liable for prosecution arising from use of the Software against law or for any illegal use.
    11. If you fail to use the Software in accordance with the terms and conditions of this License Agreement, it constitutes a breach of the agreement, and your license to use the program is revoked.
    12. Visualwebs Spain reserves the right to change this license agreement at any time and impose its clauses at any given time.
    13. License agreement remains effective until terminated. We retain the right to terminate your license to use the Software at any time, if in its sole discretion, you are not abiding by the terms of the Agreement, including, but not limited to, obscuring or removing any link or copyright notice as specified in this agreement. You may terminate it at any time by destroying all copies of the Software. Termination of this Agreement does not bind us to return you the amount spent for purchase of the Software.
    14. If you continue to use the Software after Visualwebs Spain gives you notice of termination of your license, you hereby agree to accept an injunction to enjoin you from its further use and to pay all costs (including but not limited to reasonable attorney fees) to enforce our revocation of your license and any damages suffered by us because of your misuse of the Software.
    15. Every software is designed for specific platform edition. Visualwebs Spain does not guarantee correct work of this extension on any other editions or platforms. Visualwebs Spain does not provide extension support in case of incorrect edition usage.
    16. Support service will be defined in accordance with the option selected during the purchase.After the purchase the user has access to free product upgrades for a period of three months. Any change in these conditions will be specified in the product description.
    17. Support for customization services will be defined in accordance with the option selected during the purchase.After the purchase the user has access to free product upgrades for a period of three months. Any change in these conditions will be specified in the product description.

    CUSTOMIZATION SERVICES
    18. Once a customization pack/s is purchased the amount payed is not refundable.
    19. The packs has an expiration time. Check in product description.
    20. Our developers will maintain you informed when a new task is done or is needed more credits. Never will incur in negative credits for your account without consulting you before.
    21. Please remember if the credits are consumed we can´t finalize the task without buy a new pack. We advice to request to our developers to make an estimation of time before request any work.
    22. Every answer from our support team, will have a minimum cost of 1 credit, regardless is a simple reply or phrase.
    23. The 'Immediate attendance' tickets will have a double rate, 2 x qty of used credits, so in example, a task attending for 15 minutes, instead 1 credit, will cost 2 (Please read *).
    24. The way to cancel an 'Immediate attendance' issue, is to close the ticket, but if the developers are working on the issue, the time invested will be deducted at that 2x rate (Please read *).
    25. All the week-end tasks, (Saturday-Sunday) or Spanish public holidays, will have the same rate as 'Immediate attendance', this is, 2 x used credit rate (Please read *).
    26. In counterpart, we compromise to attend the 'Immediate attendance' issues in the same day, usually in 1-2 hour, depending on the queue. Long tasks, or debugging, around 4-6 hours.
    27. Customizations are not available as 'Immediate attendance', will be ignored.
    28. When converting time to credits for deduction on customer account, will round up to the next quarter of an hour.
    29. Accepting this agreement you confirm that you have backups for the sites/servers/databases involved in the customizations and can back to a previous state if something is wrong. You decline upon us any responsibility for data loss.

    * The 2 x rate is applied only to customers having a rate below 20€/hour